Why are your products and prices so fantastic?
How can I contact you?
Who are Sports Equipment UK Ltd?
How can I place my order?
How can I pay for my order?
Is it safe to order online ?
How old do I have to be to purchase your items?
How much will the packing and postage be for my order?
How quickly will you send my order?
How do I return goods if I change my mind?
Where are you based?
What are cookies? How does Sports Equipment UKUK use cookies on its site?

Why are your products and prices so fantastic?
We believe that at our quality and prices are the best in the land. Because we are a large company we are able to drastically cut down on purchasing costs, allowing us to pass on our great savings to our customers. We also rely on repeat orders and recognise the importance of keeping our customers very happy with both quality and prices.

How can I contact you?
We can be contacted by email at (see contacts page for email address) for all enquiries relating to questions and orders. For pending orders we can be contacted by email at (see contacts page for email address) .

All emails guaranteed to be answered within 24 hours.

Email enquiries open 24 hours 7 days a week

Orders processed 24 hours 7 days a week

Outside these hours we can be contacted via email at (see contacts page for email address) and your mail will be answered within 24 hours.

Who are Sports Equipment UK Ltd ?

Sports Equipment UK are part of Pro Rider Mobility Ltd  (Registered company number 5667274)
We have traded for many years as a sole trading enterprise and more recently as a Registered Ltd Company. We believe that we offer the best prices and service in the UK and are second to none when it comes to customer service and satisfaction. When you order from us you will see why we are the most respected and renowned mobility and sports retailer in the UK. We invite our customers to compare the quality and prices of our products with other companies to appreciate the excellent service we offer.

How can I place my order?
Simply follow the on-screen instructions by adding items to your shopping basket and proceeding to the checkout once you have finished. If you do not have a debit or credit card to pay you can place your order by either email or phone and pay with a cheque or postal order. If you have any questions please email us at (see contacts page for email address) and you will receive a very quick response, making your transaction a simple and pleasant one.

If you prefer to order via phone simply call the office number on our homepage.

How can I pay for my order?
You can pay using a credit or debit card via our secure online payment option.

Our secure online checkout with Worldpay automatically takes you through the procedure when you go to checkout after compiling your shopping order.

We also accept cheques and postal orders Please allow 5 working days for cheques to clear.
We also accept payment through paypal. If using this option please complete your shopping cart as normal and then mail the total cost to paypal and quote your item number/s within the message section.
Please contact us for payment information for paypal and cheque information.

We can also accept payments through bank transfer if required - please email (see contacts page for email address) for further information.

Is it safe to order online?
Our site is 100% safe to order from. When ordering you are accessing an SSL (Secure Socket Layer) server, and all information is encrypted. Added to this, all our e-mails are PGP encrypted for added security.

Sports Equipment UK do not keep any payment information on file. As soon as payment is authorised the website automatically deletes all payment details and we only keep delivery information on file.

How old do I have to be to purchase your items?
You must be at least 18 years of age at time of ordering. By ordering from our site you are agreeing to this policy.

How much will the packing and postage be for my order?
Postage and packing costs are calculated at checkout and depend on the weight and quantity ordered. To calculate postage simply enter the checkout screen and view the calculated postage prior to entering your payment information. This will give you the option to cancel the transaction should you wish to do so.
Our site calculates postage in mainland UK rates.
For postage costs for non mainland UK residents please email for a price

How quickly will you send my order?
Many of our items have free delivery. Those that require carriage costs are automatically calculated at checkout. We can also ship items to non UK destinations, If you are outside of England, Wales or South Scotland you must contact us to obtain a carriage quote prior to ordering as the checkout will auto calculate England, Wales and Scotland carriage charges

Note: Please note the delivery schedule for all items. (Destinations outside England and Wales may take longer)

Our couriers phone all customers direct to book a convenient delivery schedule. Please ensure you include a correct phone number with your order.

We aim to despatch all items within 2 working days from receipt of the order and our couriers aim to deliver all items within 7 workings days from receipt of the order. Many times we are able to deliver within 1-2 working days but we ask you to allow upto 7 working days for delivery.

Note: The above is only a guide to delivery schedules and the couriers may not always be able to deliver within these time scales. If you require delivery by a specific day/date please email us direct with full details. We will always do our best to deliver as per your requirements, however we can not be held responsible for courier delays. Please view our terms and conditions for further details.

How do I return goods if I change my mind?
Under the UK Distance selling Regulations (DSR) the customer has a legal right to be able to cancel an order and / or change their mind within 7 days from the date after receipt of goods. We ask that in the above circumstance that the customer notifies our office either via email (see contact us page) or in writing to our registered office address (see contact us page) within 7 days after the day of receipt of goods. We ask that the customer return the item/s in a good condition and either in original packaging or other suitable packaging. If the goods are returned in a damaged condition or unsuitable packaging we reserve the right to make a claim. The customer is responsible for all costs in returning the item/s to us.

All refunds are processed as soon as possible and in all events within 30 days

Where are you based?


MOBILITY SHOWROOM (FOR MOBILITY ITEMS ONLY)
All sporting products are available online or by mail order only.
PRO RIDER MOBILITY LTD
48 CHESTNUT AVENUE
OADBY
LEICESTER
LE2 5JG

What are cookies? How does Sports Equipment UK use cookies on its site?

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit swords.org.uk, your cookie helps us keep track of your order as you shop at our site. Items in your shopping basket are stored in a cookie.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site.

For our customers using Internet Explorer 6.0

If you are shopping on swords.org.uk using Internet Explorer 6.0 and are having difficulty accessing the site, please check your privacy settings in your browser and set them to "Medium". If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify.

To enable cookies on your browser:

AOL 5.0:
Select "Preferences"
Click on "WWW"
Select the "Security" tab
Click on "Custom Level"
Scroll down to "Cookies"
Select "Enable"

Netscape Navigator / Communicator:
Select "Preferences" from the "Edit" menu
Select "Advanced" from the left-hand menu
Select "Accept All Cookies"
Click "OK"

Internet Explorer 5.0 for PC:
Select "Internet Options" from the "Tools" menu
Click the "Security" tab
Click "Custom Level" at the bottom of the window
Scroll down to "Cookies"
Select "Always accept cookies"
Click "OK"

Internet Explorer 5.0 for Mac:
Select "Preferences" from the "Edit" menu
Select "Receiving Files"
Select the option "Never ask" under "When receiving cookies"
Click "OK"

Internet Explorer 6.0 for PC:
To change your privacy settings to "Medium":
Select "Internet Options" from the "Tools" Menu.
Click the "Privacy" Tab.
Set the Privacy Slider to "Medium."
Click "OK."

To override your current cookie handling practices for individual sites:
Select "Internet Options" from the "Tools" Menu.
Click on the "Edit" button in the "Override cookie handling for individual websites" section.
This will open the "Per Site Privacy Actions" dialogue box.
Type "www.sportsequipmentuk.com" in the "Address of Website" box.
Click the "Allow" button. Click the "OK" button, then close the "Per Site Privacy Actions" dialogue box.
Click the "OK" button to close the "Internet Options" dialogue box and apply your changes.